Forums » Support

Accidentally downgraded plan

    • 7 posts
    August 5, 2017 12:33 PM PDT

    I guess I need a new pair of eyeballs, or something, but when I went to try and upgrade my package from the Keeper's Pledge up to the Protector's Pledge, I went to the wrong page (subscription/settings), and chose the wrong package (clicked on the Watcher's Pledge, which is a downgrade from the Keeper's Pledge I initially bought).

    So, unless someone can help me, I just paid $150.00 for a plan 1 tier lower than the one I started out to begin with!

     

    :(

    • 208 posts
    August 5, 2017 2:10 PM PDT

    There's a support button you can click on. It sends a message to any guys in charge of these tickets at VR and they are usually great about getting it done in a timely manner.

    • 4397 posts
    August 5, 2017 3:13 PM PDT
    • Moderator
    • 8703 posts
    August 5, 2017 5:58 PM PDT

    As Fancy and Baz kindly pointed out if you contact support our friendly team will be able to help you :)